Once Order Placed Can Not Be Cancelled If The Customer Wishes To Cancel The Order Post 24 Hours, The Customer
Must Contact Us Our Helpline No : 7977521976 Or Mail Us On Vivaa.Seatingsystems@Yahoo.Co.In. Once The
Confirmation Of Cancellation Is Done A Refund Will Be Initiated To The Customer.
If The Customer Wishes For A Refund For Any Other Reason The Customer Must Bear A Fee Of Rs 2000 For Re-Packing,
Quality Checks And Transportation For The Same. Please Note The Return Of The Product In This Case Should Be
Informed To The Us Within 24 Hrs Of Delivery Of The Product After That No Claims Shall Be Made.
If A Customer Receives A Damaged Or Defective Product, The Customer Must Send An Email To
Vivaa.Seatingsystems@Yahoo.Co.In With Images & Video Of Opening The Package Or They Can Also Send It On
7977521976 Of The Product Within 24 Hours. Once Our Team Confirms On The Issue, A Replacement Of That Defective
Part Will Be Initiated.
Return policy:
1. We Accept Returns Only In Case Of Product Damages On Arrival With Videos Of The Package Opening.
2. Also Take Video & Photo Of The Damaged Product & Send Mail To Us On Vivaa.Seatingsystem@Yahoo.Co.In
3. You Should Inform Us Of The Defect Of Product Within 24 Hours Of Delivery.
4. Refund Will Be Provided Only In Case A Replacement of the same Part For The Product Is Not Available. If A
Particular Part Is Faulty Then The That Part Shall Be Arranged And Replaced.
5. If We Are Not Ableto provide a particular part or service for The Issue Or Replace Part Or Replace The
Product Then The Refund Will Be Processed In 10 Days.
6. The service for The Damaged Products During Warranty Will Take Around 7 Days From The Time Receipt Of
Complaint And Replacement Will Take Up To 20 Days From The Receipt Of Complaint.
Who Pays For The Shipping If customer send back the product In Case Of Any Damaged Product Received?
We Have Pick Up And Replacement Facility At mutual Cost paid by us From Your Place In Case Of Damaged Product.
Cancellations:
If The Supplied Product Is Found Defective Or For Any Other Technical Issue The Product Cannot Be Repaired Or
Replaced, The Option Will Be Given To Buy Similar Product .The Difference Amount Has To Be Borne By The
Customer.
Refund Policy:
1. Please Follow Up With Your Respective Bank/ Card Issuer Post Completion Of Refund Process By Us, To Check On
Credit Of Amount In Your Account.
2. Refund Shall Be Via Cheque Or Neft Transfer Or Upi. The Choice Of The Same Shall Lie On our Company policy .
we Shall Notify you Of Such A Transfer Through Email And/Or Through Phone.
3. In Case Of Refunds Made Through Cheques The Same Will Be Sent By Courier Within 10 Working Days . However You
Need To Consider Courier Time For Cheque Reaching To You
4. The Refund Will Take 15 Days.
1. Please Contact Our Customer Care Team To Initiate The Return Process.
2. You Can Contact Us By Either Sending An Email To Vivaa.Seatingsystems@Yahoo.Co.In Or +917977521976
(11 Am – 7:00 Pm).
3. You Should Inform Us Of The Defect Of Product Within 24 Hours Of Delivery.
4. Products Returned Without Intimation To Us As Mentioned Above Will Not Be Accepted And The Same Will Be Sent
Back To The Customer And Will Not Be Processed For Refund. The Cost Incurred To Send Such Materials Back Will
Have To Be Borne By The Customer.